If I have a problem or a question how quickly will you respond?

  • We treat support request and notices of incident with the highest priority in our daily work. Sometimes, serious incidents or a series of other support requests may make it difficult to process a request immediately. Our goal is to take not more than three hours to respond to a request.
  • We are a non-profit group of committed techtivists living in different time zones, so chances are good that someone will be online to investigate your request more quickly than that.
  • It’s in our interests to provide a fast and efficient service because if one client is being DDoSed, it affects our whole infrastructure.